Frequently asked questions
When will my order be processed?
All orders are processed and packed within 1–3 business days (Monday–Friday, excluding public holidays).
How long does delivery take?
Processing time is 1–3 business days. Standard tracked shipping then takes 4–6 business days.Together, the total estimated delivery time is 5–9 business days. (Mon-Fri).
Please note that delivery timeframes are estimates and may vary depending on your location, courier delays, or public holidays.
How much does shipping cost?
We offer free standard shipping on all orders within the United Kingdom.
Will I receive tracking information?
Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number.
How do I start a return?
Email us at support@nouvuna.com with your order number and reason for return. Once approved, we’ll provide the return address and instructions.
What is your return policy?
You may request a return within 30 days of delivery if the item is unused, in original condition, and in its original packaging (including tags if applicable). Proof of purchase is required.
How long do refunds take?
Refunds are processed within 7 business days after we receive and inspect your returned item. Refunds are issued to your original payment method. Please note your bank or payment provider may take additional time to process the refund.
My question isn’t here. What should I do?
No problem! Just email us at support@nouvuna.com and our support team will be happy to help.