Frequently Asked Questions

What is your return period?

Returns are accepted within 30 days after delivery.

What are the eligibility requirements for returns?

• Items must be unused, in their original packaging, and in the same condition as received.
• Please keep your order confirmation or receipt as proof of purchase.

Who pays for return shipping?

• The customer is responsible for return shipping costs unless the return is due to our error (for example, a wrong or defective item).
• If a prepaid return label is provided, it will be sent via email.
• No restocking fee applies.

How do I initiate a return?

• Contact our support team with your order number and the reason for the return.
• We will confirm eligibility and provide return instructions by email.
• Pack the item securely and follow the provided instructions and any return merchandise authorization, if applicable.

What is the return address?

“Returns must be sent to the address provided by our support team. Unannounced returns will not be accepted.”

Do you accept exchanges?

Yes. Exchanges are accepted. Exchange requests must be made within 30 days of delivery and are subject to item availability.

Can I cancel my order?

Order cancellations are allowed before dispatch. If your order has already shipped, you may return it after delivery under the terms above.

When will I receive my refund?

Refunds are processed within 7 business days after inspection of the returned item and are issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear on your statement.

What are your handling and shipping times?

• Handling time: 1–3 business days (Monday to Friday).
• Transit time: 4–6 business days (Monday to Friday).
• Total estimated delivery time: 5–9 business days from the order date.

How much does shipping cost?

Free shipping on all orders.

Where do you deliver and which couriers do you use?

• Delivery locations: At the customer’s address within the UK.
• Shipping zone: United Kingdom (all regions).
• Couriers (UK): Orders are typically delivered by services such as Royal Mail, DPD, Evri, Parcelforce or DHL, depending on the destination and service availability.

What is your order cut-off time?

Orders placed before 5 PM local time are processed the same day. Orders placed after this time are processed on the next business day.

How do I track my order?

A tracking link is sent via email once your order has been shipped. You can follow your parcel’s progress using that link.

What if my order is lost, damaged, or incorrect?

• Lost orders: If your order has not arrived after the estimated timeframe, please contact our support team so we can investigate and assist.
• Damaged orders: If your order arrives damaged, report the issue to our support team within 7 days of delivery and include clear photos of the packaging and the item.
• Wrong items: If you receive the wrong item, notify our support team within 7 days of delivery so we can arrange for the correct item to be sent.